I'm New To Sky Visitor BOOKER APP - What settings do I need to set up?

Firstly, ensure the user has logged in and followed the prompt to change the password to one they have created. If they have not completed this step, ask the user to click 'Forgotten Password' on the login page so they can be prompted to set up a new password. After completing this, you will need to set column preferences and screen preferences as well as your peripheral settings. 

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Column Preferences and Screen Preferences:

1. Use the central slider to reduce or increase the space between the 'Who’s Expected' section and the 'Who’s On Site' section.

2. Right‑click any column header to select which fields are displayed. You can also drag and drop columns to arrange the layout to your preference.

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Accessing Peripheral Settings:

1. Open the 'Booker'.

2. Go to 'Settings' (top‑left).

3. Select 'Peripherals'.

   

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Camera Configuration:

The camera is used to capture images for passes and identification.

1. Under 'Camera', select 'Choose Camera'.

  

2. Choose the necessary camera from the list (provided by Windows).

3. Select 'OK'.

  

Configure 'One Click Capture' to control how photos are taken:

- 'Ticked': captures immediately with no preview. Faster, but you cannot adjust positioning.

- 'Unticked (recommended)': displays a preview so you can confirm the person is correctly positioned before capturing.

Use 'One Click Capture' mainly if you use a fixed photo position and want maximum speed.

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Printer Configuration:

You can assign different printers for different pass types, for example:

-'Badge printer' for non-thermal passes.

- 'Thermal printer' for thermal passes.

1. Under 'Printer(s)', select 'Choose Printer'.

  

2. Choose the appropriate printer from the Windows list.

3. Click 'OK'.

  

If you see a 'shared printer' tick box:

- Tick it if the printer is shared over the network.

- Leave it unticked if it is local to the machine.

Once saved, the chosen device name displays alongside each printer role (e.g. 'Badge Printer', 'Thermal Printer').

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Scanner Configuration:

Barcode/QR scanners support rapid check‑in and validation. If the scanner lights up and beeps but does not process reads, and a 'printer selection' window appears when printing a pass, the COM Port is likely not set correctly.

Enabling the scanner:

1. Under 'Scanner(s)', tick 'Enable Barcode Scanner 1'.

2. A 'COM Port' drop‑down and 'Device Type' field will appear.

3. Set 'Device Type' to 'RS232'. 

Selecting the COM Port:

The COM Port is a virtual port from the scanner’s drivers.

- If one 'COM Port' is listed: select it and test.

- If multiple 'COM Ports' are listed: the scanner has been reconnected previously, creating multiple ports. Try each COM Port in turn until the scanner works.

To stop the COM Port changing and make it stable:

1. Open 'Device Manager' in Windows.

2. Under 'Ports (COM & LPT)', right‑click the scanner’s COM Port → 'Properties'.

3. Go to 'Port Settings' → 'Advanced'.

4. Assign a fixed COM number (e.g. 'COM5'), then click 'OK'.

This helps the Booker recognise the scanner consistently, even after restarts or cable changes.

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FAQs:

Q1. I cannot see 'Settings' in the Booker.

Settings access is controlled by 'Permissions'.

- If you are a SKYVISITOR administrator, sign in to 'SKYVISITOR.COM' or 'SKYVISITOR.CLOUD' and ensure your user role has permission to view and edit 'Settings'.

- If you are not an administrator, contact your internal SKYVISITOR owner or administrator.

 

Q2. I changed Settings but nothing has changed in the Booker.

Peripheral settings 'auto‑save', but the Booker must be restarted:

1. Check for the 'Restart Required' indicator (top‑right).

2. Close the Booker using the 'X'.

3. Log back in.

Your updated camera, printer and scanner settings should now apply.

 

Q3. The QR scanner still beeps but does not read, even after I set the COM Port.

1. Check whether more than one 'COM Port' is available in the scanner settings.

2. If so, select the 'other' COM Port, restart the Booker, and test again.

3. Repeat as needed until the read is processed correctly.

In many environments, testing each available COM Port and restarting between changes is the quickest way to identify the correct configuration.

 

Q4. The printer settings are correct but the user is unable to use the printer. 

Confirm your printer is online and working as expected when you go to your 'Printers and Scanners' section. You can do this by searching for 'Printers' in the search box on your tool bar. Next, check to see if there is another copy of the STAR installed by seeing if there is more than one Star Printer option in the drop down. 

 

Q5. I've configured the settings but I still am unable to use the connected device. 

Try checking that the device is turned on, plugged in to all devices necessary and check it is working by testing it with another user. 

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By completing these steps, you will:

- Create your preferred layout for your Sky Visitor Booker. 

- Configure the 'camera' for clear pass images.

- Route each 'pass type' to the correct 'printer'.

- Set up the 'scanner' for fast, reliable barcode and QR reads.