What to do if the SkyVisitor Applications are slow?

SkyVisitor Fix-It Guide

For Reception Desk – Super Simple!

Just follow the numbers. Do one step at a time.

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1. Check Your Internet

You need FAST internet to use SkyVisitor.

1. Open Google Chrome.
2. Go to: www.speedtest.net
3. Click the big GO button.

✅ Good if you see:

• Download = 15 or higher
• Upload = 15 or higher
• Ping = 100 or lower

❌ If numbers are too low:

• Plug in a ethernet cable from computer to router (not Wi-Fi).
• Still bad? → Call your internet / IT company.

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2. Is Your Computer Strong Enough?

SkyVisitor needs a good computer.

Check in 30 seconds:

1. Press Windows key + R (opens a small box).
2. Type: msinfo32 → press Enter.
3. Look at the list:

✅ All good? → Go to Step 3. ❌ Missing something? → Tell your IT person:

“SkyVisitor says I need i5, 8GB RAM, 256GB SSD.”

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3. Close Everything Else

Too many programs = slow SkyVisitor.

1. Press Ctrl + Shift + Esc → opens Task Manager.
2. Click Processes tab.
3. Close anything NOT needed:
   • Chrome (extra tabs)
   • Spotify, Teams, Zoom
   • Downloads folder

Right-click → End task (safe for these).

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4. Clean Up Space & Memory

Like cleaning a messy desk.

1. Press Windows key + R → type: cleanmgr → Enter.
2. Pick C: drive → click OK → Clean up system files.
3. Wait… done!

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5. Restart the Computer (Every 3 Days!)

Old computers get tired. Cleaning them up prevents memory leaks and close unneeded  applications in the background

Check how long it’s been on:

1. Press Windows key + R → type: cmd → Enter.
2. Type: systeminfo | find "Boot Time" → Enter.

❌ If it says more than 3 days ago → RESTART NOW!

Tip: Restart every Monday & Thursday morning.

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6. Try SkyVisitor Again

1. Close everything.
2. Open only SkyVisitor.
3. Use it for 5 minutes.

✅ Works great? You’re done! ❌ Still slow? → Take a photo of:

• Speedtest result
• Task Manager (Ctrl + Shift + Esc) → Call IT or Support.