Potential Impact of Windows Updates / New version on Surface Devices running SkyTouch Windows App. 

Copilot+PC / 24H2 / 25H2 as shipped with the Surface Pro for Business 11th Ed - Copilot+PC - CU5/16/256 is the first release of this version from Microsoft.

The minimum RAM these devices are shipped with is 16Gb. They are also offered in 32Gb.  Immediately this tells us that they are resource heavy, and the question is whether or not the 16gb on a Core5 processor is sufficient for the legacy SkyVisitor Windows Apps.

We have reports of the applications freezing, and investigated the possibility of this being related to the Copilot+ PC platform.

It is unlikely to be “Copilot” itself in the simple sense of the Copilot app slowing the machine down, but where this coincides with SkyTouch freezing on the Surface Pro for Business 11th Ed, it would indicate that we shout treat Copilot+ PC as a risk signal, not the root-cause conclusion.

Most likely explanation

The 11th Ed Business device is a newer Windows platform: Windows 11 24H2 + Intel Core Ultra Series 2 + newer Surface firmware/drivers + Copilot+ PC AI components.

Any one of those can expose issues that did not appear on Surface Pro 10 or older devices.

The strongest suspects are:

1. Graphics / display driver behaviour
   • Freezing in a desktop app is often GPU-rendering related.
   • If SkyTouch uses WebView2, Chromium, Electron, WPF, WinUI, hardware acceleration, map rendering, camera/scanning, or touch-heavy UI, the newer Intel graphics stack could trigger hangs.
2. Windows 11 24H2 compatibility
   • Surface Pro 11th Ed ships into the newer Windows 11 24H2 ecosystem.
   • App freezes can be caused by OS/runtime differences rather than raw hardware performance.
3. Surface firmware / driver maturity
   • Microsoft has an active driver and firmware package for the Surface Pro for Business 11th Ed with Intel, specifically covering all device components and firmware for deployment images. That indicates this model is still receiving platform-level servicing. (Microsoft)
   • There have also been reported Surface Pro 11 for Business issues around touch/pen reliability that were later addressed by firmware updates, which is relevant if SkyTouch is touch-heavy. (Windows Central)
4. Power management / modern standby / efficiency-core scheduling
   • Core Ultra devices can behave differently under mixed performance/efficiency core scheduling.
   • Apps with older threading models, polling loops, local database sync, or device I/O can appear to “freeze” if the workload is being throttled, blocked, or waiting on a driver/runtime dependency.
5. Copilot+ features such as Recall / Click to Do
   • These are not the first place I would look.
   • On managed devices, Recall is disabled and removed by default unless IT explicitly allows it, and users cannot independently enable it when policy disables it. (Microsoft Learn)
   • Click to Do and other Copilot+ features can use screenshots/on-device AI workflows, but they should not normally cause a business app to freeze unless there is interaction with screen capture, protected content, overlays, GPU, or input handling.

In summary: Copilot+ PC is probably not the direct cause.

The more likely cause is that the 11th Ed introduces a new hardware/driver/Windows 24H2 environment, and SkyTouch is hitting a compatibility or driver issue on that stack.

In procurement terms, I would frame it like this:

The issue is unlikely to be caused by the Copilot app itself, but the Copilot+ PC platform changes may be exposing a SkyTouch compatibility problem, especially around graphics acceleration, touch/input, WebView2, Windows 11 24H2, or Surface firmware.

Checks we will run first

1. Confirm exact device/software baseline
   • Surface Pro for Business 11th Ed, Intel model.
   • Windows build, e.g. 24H2 build number.
   • Surface firmware/driver pack version.
   • Intel graphics driver version.
   • SkyTouch app version.
   • WebView2 runtime version, if applicable.
2. Compare against Surface Pro 10
   • Same SkyTouch version.
   • Same Windows build if possible.
   • Same user profile / data set.
   • Same network.
   • Same peripherals.
   • Same power mode.
3. Disable hardware acceleration as a test
   • In SkyTouch if there is an option.
   • In WebView2/Electron/Chromium runtime if SkyTouch uses one.
   • This is one of the fastest ways to identify a GPU/rendering freeze.
4. Fully update Surface firmware and Intel drivers
   • Use Microsoft’s official Surface Pro for Business 11th Ed driver and firmware package or Windows Update for Business deployment. (Microsoft)
5. Check whether Recall is actually enabled
   • On managed business devices it should normally be disabled by default. (Microsoft Learn)
   • If enabled for testing, disable it and retest. But I would not expect this alone to solve frequent app freezing.
6. Collect freeze evidence
   • Event Viewer: Application Hang, Display driver resets, .NET Runtime errors, AppModel errors.
   • Reliability Monitor.
   • Windows Performance Recorder trace during freeze.
   • SkyTouch logs.
   • GPU process crash logs if WebView2/Electron is involved.

Immediate investigation:

SkyTouch compatibility issue on Surface Pro for Business 11th Ed Intel / Windows 11 24H2 platform.

We will carry out these he fastest isolation tests:

1. Update Surface firmware and Windows fully.
2. Disable SkyTouch/WebView2 hardware acceleration.
3. Disable Recall/Click to Do temporarily if enabled.
4. Retest on AC power with “Best performance” power mode.
5. Compare with a Surface Pro 10 running the same Windows and SkyTouch build.

If the freezes stop after disabling hardware acceleration, the root cause would probably indicate a graphics driver/rendering pipeline, not Copilot+ itself.

Recommendation is likely to be replace device with Surface 10, or (preferred0 switch to SKYVISITOR.CLOUD web app in kiosk mode.